Promo Process - Rebate Processor
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FAQ's


Need more information about your Rebate Claim?
We have listed the most popular questions on our FAQs page. See below:


1. How do I claim my rebate?
First, you need to know the Promotion Number of your rebate claim. This can be found at the top of the Rebate Instruction Form, which is made available to you at the exact page of the website where you bought your product. To claim your rebate, go to www.promoprocess.com and click on “Claim My Rebate”. You can then search for your rebate by using the “Rebate Search” or by selecting the “Manufacturer”. Make sure that you are selecting the correct Promotion number to prevent unnecessary delays or rejection in the processing of your claim.

2. I bought the same product from a different vendor and not the one listed on the form.
Each Rebate offer has specific requirements, that is, they have to be bought from specific vendors and bought at specific time periods. These are important part of your rebate getting approved. We suggest that you go back to the store (online or storefront) where you purchased your product and find the Rebate Terms and Conditions. It will have the Promotion Number at the top. It also has everything you need to know to successfully claim your rebate.

3. How many rebates can I claim for each promotion?
Unless otherwise stated in the Rebate Terms and Instructions, rebate claims have a limit of one per person or household per offer.

4. Where can I get the rebate claim form?
Your rebate claim form will be available for printing after you’ve successfully registered for the rebate online. To claim your rebate, please read this.

5. I don’t have an email address!
We need your email address to send you confirmation email about your rebate and also your tracking number which you can use to check the status of your rebate claim. There are a lot of online services that lets you sign up for a free email address. The most common ones are thru Yahoo or Hotmail.

6. How can I be sure that you will not give away my email address?
We understand that you do not want anymore email than what you are currently getting each day. Promo Process assures you that your email address will be held in the strictest confidentiality and will not be sold, distributed or rented to any unrelated 3rd party. To read more of our Privacy Policy, please click here.

7. What are my payment options?
Generally, the payment is issued in the form of a regular check that is sent thru mail. The manufacturer or vendor offering the rebate can also choose to issue payment via PayPal, or a choice between check or Paypal. This option will be on a case to case basis, depending on the vendorís prerogative.

8. How soon can I get my rebate?
Standard processing time for a rebate claim is 10 to 12 weeks.


9. I finished registering for my rebate. When can I get the rebate claim form?
At the last page of your online registration, a page will show all your details with the tracking number assigned to your claim. Further, a confirmation email will be sent to you with the tracking number within 5 to 10 minutes of completing your registration depending upon the speed of your internet connection. You can copy and paste the tracking number here - http://www.promoprocess.com/track.php. This will lead you to a page where you can print the rebate claim form that you need to sign and date and mail to us.


10. I still have to mail my rebate claim form? I already registered online!
Yes, you still have to mail your rebate claim form. You have to show proof that your rebate claim is valid. And in order for us to determine that, we need to see the required documents that are being asked for in the rebate terms and conditions. The online registration is to eliminate errors in reading your handwriting or typing each check manually.

11. I finished registering for my rebate but did not get an email!
An email confirmation is sent generally within a few minutes after you completed your online registration. If you did not get an email within an hour of completing your online registration, please check your junk email folder. Please do not attempt to register again as this will invalidate both submissions and would delay processing of your rebate. If you still did not get an email within one day after completing your online registration, please email us at help@promoprocess.com.

12. When do I need to mail my rebate claim form?
You have 30 days from the date of your purchase to mail your rebate claim form. Don’t forget to enclose the required documents as well.

13. What is a postmark?
Postmark is a mark stamped on mail by postal officials. It indicates the post office and date of mailing.

14. Can I change the name and address on my rebate payment?
No. The payment will only be issued to the name and address that is on the Invoice or Receipt as stated on the Rebate Terms and Conditions.

15. I only received a packing slip with my product. Can I use it to claim my rebate?
Packing slips are not accepted as proof of purchase. You need to send in a copy of your invoice or receipt. To get a copy of your invoice, simply log in to your account at your vendor’s website and you can get your invoice ready to be printed.


16. How do I know the status of my rebate?
You can easily check the status of your rebate by going to http://www.promoprocess.com/track.php. You will need your tracking number and the email address you used when you registered online for the rebate to track the status of your rebate.

17. I sent my documents a week ago but when I checked the status of my rebate, it still says 'awaiting receipt of documents?
It usually takes at least one to two weeks before the mail gets to us. In some cases, your mail may already have been received in the office, but have not yet opened or processed. Please allow 5 to 6 weeks after you mailed your claim to check the status. If the status online hasn't changed for at least 6 weeks since you mailed your claim, then please contact us at help@promoprocess.com.

18. I don't know my Tracking no.
Your tracking no. is the number assigned to your rebate claim when you registered online. It is in the email that was sent to you after registering online. You can also find it at the top of your claim form. This is the number immediately below the barcode.

19. I get the error message - Sorry, there is no rebate under that email address and tracking # combination when I track my rebate

This means you are not using the correct email address and tracking no. when you track your rebate. Please use the email address you used when you registered for the rebate. Also remember to remove any spaces when you put in your tracking no. If you don't know your tracking no., please read FAQ #18


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